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How to Contact DRS

Location:

DRS Mailing Address

Department of Retirement Systems
PO Box 48380
Olympia, Washington 98504-8380

DRS Street Address

6835 Capitol Boulevard
Tumwater, Washington 98501 [map]

DRS Phone Number:

(360) 664-7000 or toll-free (outside the Olympia area) 1-800-547-6657

TDD Line (for the hearing impaired):
(360) 586-5450 or toll-free (outside the Olympia area) 1-866-377-8895

Our staff are available to answer your questions Monday through Friday from 8AM - 5PM (PST).

Member Questions

For questions about your retirement account e-mail RSD or call the appropriate number above.

If you are sending us an e-mail message, please help speed our response by including the following information:

• Your name (and the name of the member if different)
• Member’s retirement system (PERS, SERS, TRS, PSERS, LEOFF, WSPRS, JRS)
• The last four digits of the member’s Social Security number
• Your complete e-mail address.

E-mail Defined Benefit Access (DBAccess) or call DRS.

Register online for Seminars; or Register by e-mail; or call DRS.

Deferred Compensation Program (DCP)

Mailing Address:

Department of Retirement Systems
Deferred Compensation Program
PO Box 40931
Olympia WA 98504-0931

Phone:

1-888-327-5596, option 1 at the main menu (TDD line - 1-877-847-6041)

E-mail DCP

Employer Questions

If you are an employer and are unsure who to contact, Employer Support Services (ESS) will route your question to the correct person. E-mails are answered within 24 hours. Phones calls are accepted between 8:00 AM and 5:00 PM weekdays.

Contact ESS About:

• Transmittals, both regular and correction reporting
• DCP reporting
• EPayment reporting
• Converting to new reporting formats
• Begin and separation dates
• Edit messages
• Audits
• Employer training
• Any reporting question not listed above

E-mail: ESS
Phone:
1-800-547-6657, option '6', then '2' or
(360) 664-7200, option '2'
Fax: (360) 753-1090

Contact the Accounts Receivable Unit About:

• Payments
• Credit redistributions
• Reconciling your Statement of Account Activity

E-mail: Accounts Receivable Unit
Phone: 1-800-547-6657, option '6', then '1'
(360) 664-7200, option '1'
Fax: (360) 664-7400

Mailing Address
General Correspondence:
Employer Support Services
Department of Retirement Systems
PO Box 48380
Olympia, Washington 98504-8380

Transmittal Mailing Address:
Transmittal Unit
Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380

Payment Mailing Address:
Department of Retirement Systems
PO Box 9018
Olympia, WA 98507-9018

Human Resource Questions

Inquiries about employment opportunities with DRS or other human resource issues: e-mail Human Resources or call (360) 664-7020; toll free at 1-800-547-6657. For TDD call (360) 586-5450.

Legislation Questions

For questions about proposed or pending pension legislation being discussed this legislative session.

E-mail the Legislative contact or call (360) 664-7299; toll free at 1-800-547-6657, option 1, extension 47299; or fax to (360) 753-3166.

Publication Questions

We encourage members and employers to download forms and view publications on the DRS web site. Online versions are updated more often than print versions.

To order publications:

• Employers ordering bulk copies of forms or publications please e-mail our Supply Unit or call (360) 664-7066.
• Members ordering forms or publications please e-mail our Reception Unit or call (360) 664-7000.

For media requests or story ideas for the DRS Retirement Outlook newsletter: e-mail Communications or call (360) 664-7097; toll free at 1-800-547-6657, option 1, extension 47097.

Public Disclosure Requests

E-mail the Public Disclosure Officer or call (360) 664-7160; toll free at 1-800-547-6657, option 1, extension 47160; or fax to (360) 753-3166.

Rules Questions

Note: If you have a question about your retirement account or how Washington law and/or agency rules might impact you, please e-mail RSD or call (360) 664-7000 or toll-free (outside the Olympia area) 1-800-547-6657.

Regarding proposed or pending administrative rule (WAC) changes.

E-mail the Rules Coordinator or call (360) 664-7291; toll free at 1-800-547-6657, option 1, extension 47291; or fax to (360) 753-3166.

Vendor Questions

For questions about agency RFQs, RFPs and Contracts.

E-mail the Contracts Coordinator or call (360) 664-7291; toll free at 1-800-547-6657, option 1, extension 47291; or fax to (360) 753-3166.

To report errors on this Web site

E-mail the DRS Webmaster.