Mission | Vision | Values | Key Goals

Mission

DRS provides information, tools, expertise and services that ensure our members receive the retirement benefits they earn while in public service.

Vision

  • Satisfied customers
  • Valued team members

Values

  • Customer Focus
  • Team Member Engagement
  • Valued Relationships
  • Performance Excellence
  • Resource Stewardship

Key Goals

Elated Customers — At DRS, we are "one team." Regardless of what our specific duties may be, we are all dedicated to one purpose: to serve our customers. We strive to be Respectful, Responsive and Right (accurate) in pursuit of 100 percent customer satisfaction. From their first day in public service to retirement and beyond, we want all of our customers to be elated with their experience with DRS.

Vigilant Resource Steward — DRS consistently seeks to improve the way it does business to make the best possible use of available resources in support of customer service and satisfaction. Innovation and empowerment are woven into a DRS culture that encourages team members to submit their ideas for improving processes, eliminating waste and strengthening services.

Best Practice Leader — Washington has been a national leader in designing and maintaining pension plans that are sustainable and provide reasonable retirement benefits to our valued public employees. DRS is proud to be part of this tradition, and places high value on innovative, visionary approaches.

Reliable Partner — DRS works with a number of organizations in the administration and governance of Washington's public pension and savings plans. Recognizing the enormous importance of a positive reputation with these partners, DRS strives to be supportive, collaborative, and transparent as we work together to manage the state's retirement systems.

Engaged Team Members — All DRS team members are fully engaged and supported in meeting (and exceeding) customer expectations. All DRS leaders are focused on providing the coaching, mentoring, resources and support that team members need to be successful in meeting customer needs.