general
General


How to Contact DRS

Location

DRS Mailing Address
Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380

DRS Street Address
6835 Capitol Boulevard
Tumwater, WA 98501 [map]

DRS Phone Number
(360) 664-7000 or toll free (outside the Olympia area) 1-800-547-6657

TTY Line (for the hearing impaired)
(360) 586-5450 or toll free (outside the Olympia area) 1-866-377-8895

Our staff are available to answer your questions Monday through Friday from 8 AM - 5 PM (PST).

Member Questions

For questions about your retirement account e-mail RSD or call the appropriate number above.

If you are sending us an e-mail message, please help speed our response by including the following information:

  • Your name (and the name of the member if different)
  • Member’s retirement system (PERS, SERS, TRS, PSERS, LEOFF, WSPRS, JRS)
  • The last four digits of the member’s Social Security number
  • Your complete e-mail address

E-mail Defined Benefit Access (DBAccess) or call DRS.

Register online for Seminars; or Register by e-mail; or call DRS.

Deferred Compensation Program (DCP)

Mailing Address:

Department of Retirement Systems
Deferred Compensation Program
PO Box 40931
Olympia WA 98504-0931

Phone: 1-888-327-5596, option 1 at the main menu (TTY line - 1-877-847-6041)

E-mail DCP

Employer Questions

If you are an employer and are unsure who to contact, Employer Support Services (ESS) will route your question to the correct person. E-mails are answered within 24 hours. Phone calls are accepted between 8 AM and 5 PM weekdays.

Contact ESS About:

  • Transmittals, both regular and correction reporting
  • DCP reporting
  • EPayment reporting
  • Converting to new reporting formats
  • Begin and separation dates
  • Edit messages
  • Audits
  • Employer training
  • Any reporting question not listed above

E-mail: ESS
Phone: 1-800-547-6657, option '6', then '2' or (360) 664-7200, option '2'
Fax: (360) 753-1090

Contact the Accounts Receivable Unit About:

  • Payments
  • Credit redistributions
  • Reconciling your Statement of Account Activity

E-mail: Accounts Receivable Unit
Phone: 1-800-547-6657, option '6', then '1'or (360) 664-7200, option '1'
Fax: (360) 664-7400

Mailing Address
General Correspondence:
Employer Support Services
Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380

Transmittal Mailing Address:
Transmittal Unit
Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380

Payment Mailing Address:
Department of Retirement Systems
PO Box 9018
Olympia, WA 98507-9018

Human Resources Questions

Inquiries about employment opportunities with DRS or other human resource issues: e-mail Human Resources or call (360) 664-7020; toll free at 1-800-547-6657. For TTY call (360) 586-5450; toll free at 1-866-377-8895.

Legislation Questions

For questions about proposed or pending pension legislation being discussed this legislative session.

E-mail the Legislative contact or call (360) 664-7299; toll free at 1-800-547-6657, option 1, extension 47299; or fax to (360) 753-3166.

Publication Questions

We encourage members and employers to download forms and view publications on the DRS Web site. Online versions are updated more often than print versions.

To order publications:
  • Employers ordering bulk copies of forms or publications please e-mail our Supply Unit or call (360) 664-7066.
  • Members ordering forms or publications please e-mail our Reception Unit or call (360) 664-7000.
For media requests or story ideas for the DRS Retirement Outlook newsletter:

e-mail Communications or call (360) 664-7097; toll free at 1-800-547-6657, option 1, extension 47097.

Public Disclosure Requests

E-mail the Public Disclosure Officer or call (360) 664-7160; toll free at 1-800-547-6657, option 1, extension 47160; or fax to (360) 753-3166.

Rules Questions

Note: If you have a question about your retirement account or how Washington law and/or agency rules might impact you, please e-mail RSD or call (360) 664-7000 or toll free (outside the Olympia area) 1-800-547-6657.

Regarding proposed or pending administrative rule (WAC) changes:

E-mail the Rules Coordinator or call (360) 664-7291; toll free at 1-800-547-6657, option 1, extension 47291; or fax to (360) 753-5397.

Vendor Questions

For questions about agency RFQs, RFPs and Contracts:

E-mail the Contracts Coordinator or call (360) 664-7291; toll free at 1-800-547-6657, option 1, extension 47291; or fax to (360) 753-3166.

To report errors on this Web site:

E-mail the DRS Webmaster.