How to Contact DRS
Location
DRS Mailing Address
Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380
DRS Street Address
6835 Capitol Boulevard
Tumwater, WA 98501 [map]
DRS Phone Number
(360) 664-7000 or toll free (outside the Olympia area) 1-800-547-6657
TTY Line (for the hearing impaired)
(360) 586-5450 or toll free (outside the Olympia area) 1-866-377-8895
Our staff are available to answer your questions Monday through Friday from 8 AM - 5 PM (PST).
Member Questions
For questions about your retirement account email RSD or call the appropriate number above.
If you are sending us an email message, please help speed our response by including the following information:
- Your name (and the name of the member if different)
- Member’s retirement system (PERS, SERS, TRS, PSERS, LEOFF, WSPRS, JRS)
- The last four digits of the member’s Social Security number
- Your complete email address
Email Defined Benefit Access (DBAccess) or call DRS.
Register online for Seminars; or Register by email; or call DRS.
Deferred Compensation Program (DCP)
Mailing Address:
Department of Retirement Systems
Deferred Compensation Program
PO Box 40931
Olympia WA 98504-0931
Phone: 888-327-5596 (TTY 800-766-4952)
Employer Questions
If you are an employer and are unsure who to contact, Employer Support Services (ESS) will route your question to the correct person. Emails are answered within 24 hours. Phone calls are accepted between 8 AM and 5 PM weekdays.
Contact ESS About:
- Transmittals, both regular and correction reporting
- DCP reporting
- EPayment reporting
- Converting to new reporting formats
- Begin and separation dates
- Edit messages
- Audits
- Employer training
- Any reporting question not listed above
Email: ESS
Phone: 1-800-547-6657, option '6', then '2' or (360) 664-7200, option '2'
Fax: (360) 753-1090
Contact the Accounts Receivable Unit About:
- Payments
- Credit redistributions
- Reconciling your Statement of Account Activity
Email: Accounts Receivable Unit
Phone: 1-800-547-6657, option '6', then '1'or (360) 664-7200, option '1'
Fax: (360) 664-7400
Mailing Address
General Correspondence:
Employer Support Services
Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380
Transmittal Mailing Address:
Transmittal Unit
Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380
Payment Mailing Address:
Department of Retirement Systems
PO Box 9018
Olympia, WA 98507-9018
Human Resources Questions
Inquiries about employment opportunities with DRS or other human resource issues: email Human Resources or call (360) 664-7220; toll free at 1-800-547-6657. For TTY call (360) 586-5450; toll free at 1-866-377-8895.
Legislation Questions
For questions about proposed or pending pension legislation being discussed this legislative session.
Email the Legislative contact or call (360) 664-7304; toll free at 1-800-547-6657, option 1, extension 47304; or fax to (360) 753-3166.
Publication Questions
We encourage members and employers to download forms and view publications on the DRS website. Online versions are updated more often than print versions.
To order publications:
- Employers ordering bulk copies of forms or publications please email our Supply Unit or call (360) 664-7066.
- Members ordering forms or publications please email our Reception Unit or call (360) 664-7000.
For media requests or story ideas for the DRS Retirement Outlook newsletter:
email Communications or call (360) 664-7304; toll free at 1-800-547-6657, option 1, extension 47304.
Public Disclosure Requests
Email the Public Disclosure Officer or call (360) 664-7171; toll free at 1-800-547-6657, option 1, extension 47171; or fax to (360) 753-3166.
Rules Questions
Note: If you have a question about your retirement account or how Washington law and/or agency rules might impact you, please email RSD or call (360) 664-7000 or toll free (outside the Olympia area) 1-800-547-6657.
Regarding proposed or pending administrative rule (WAC) changes:
Email the Rules Coordinator or call (360) 664-7291; toll free at 1-800-547-6657, option 1, extension 47291; or fax to (360) 753-5397.
Vendor Questions
For questions about agency RFQs, RFPs and Contracts:
Email the Contracts Coordinator or call (360) 664-7291; toll free at 1-800-547-6657, option 1, extension 47291; or fax to (360) 753-3166.
To report errors on this website:
Email the DRS Webmaster.