How to Contact DRS

DRS Customer Service Hours are 8 a.m. to 5 p.m. (Pacific Time) Monday–Friday (state holidays excluded)

DRS Mailing Address
Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380

DRS Street Address
6835 Capitol Boulevard
Tumwater, WA 98501 [map]

DRS Phone Number
(360) 664-7000 or toll free (outside the Olympia area) 800-547-6657

TTY Users (for the hearing impaired)
Dial 711 for the Washington Relay service

Member Questions

For questions about your retirement account email us or call the appropriate number above.

If you are sending us an email message, please help speed our response by including the following information:

  • Your name (and the name of the member if different)
  • Member’s retirement system (PERS, SERS, TRS, PSERS, LEOFF, WSPRS, JRS)
  • The last four digits of the member’s Social Security number
  • Your complete email address

You may contact us online if you have questions about Online Account Access.

Register online for Seminars; or Register by email; or call DRS.

Deferred Compensation Program (DCP)

Mailing Address:

Department of Retirement Systems
Deferred Compensation Program
PO Box 40931
Olympia WA 98504-0931

Phone: 888-327-5596 (TTY 711)

Email DCP

Employer Questions

If you are an employer and are unsure who to contact, Employer Support Services (ESS) will route your question to the correct team member. Emails are answered within 24 hours. Phone calls are accepted between 8 AM and 5 PM weekdays.

Contact ESS About:

  • Transmittals, both regular and correction reporting
  • DCP reporting
  • EPayment reporting
  • Converting to new reporting formats
  • Begin and separation dates
  • Edit messages
  • Audits
  • Employer training
  • Any reporting question not listed above

Email: ESS
Phone: 800-547-6657, option '6', then '2' or (360) 664-7200, option '2'
Fax: (360) 753-1090

Contact the Accounts Receivable Unit About:

  • Payments
  • Credit redistributions
  • Reconciling your Statement of Account Activity

Email: Accounts Receivable Unit
Phone: 800-547-6657, option '6', then '1'or (360) 664-7864
Fax: (360) 664-7400

Mailing Address
General Correspondence:
Employer Support Services
Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380

Transmittal Mailing Address:
Transmittal Unit
Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380

Payment Mailing Address:
Department of Retirement Systems
PO Box 9018
Olympia, WA 98507-9018

Human Resources Questions

Inquiries about employment opportunities with DRS or other human resource issues: email Human Resources or call (360) 664-7220; toll free at 800-547-6657. For TTY dial 711.

Legislation Questions

For questions about proposed or pending pension legislation being discussed this legislative session.

Email the Legislative contact or call (360) 664-7304; toll free at 800-547-6657, option 1, extension 47304; or fax to (360) 753-3166.

Publication Questions

We encourage members and employers to download forms and view publications on the DRS website. Online versions are updated more often than print versions.

To order publications:
  • Employers ordering bulk copies of forms or publications please email our Supply Unit or call (360) 664-7066.
  • Members ordering forms or publications please email our Reception Unit or call (360) 664-7000.
For media requests or story ideas for the DRS Retirement Outlook newsletter:

email Communications or call (360) 664-7304; toll free at 800-547-6657, option 1, extension 47304.

Public Disclosure Requests

Email the Public Disclosure Officer or call (360) 664-7089; toll free at 800-547-6657, option 1, extension 47089; or fax to (360) 753-3166.

Rules Questions

Note: If you have a question about your retirement account or how Washington law and/or agency rules might impact you, please email us or call (360) 664-7000 or toll free (outside the Olympia area) 800-547-6657.

Regarding proposed or pending administrative rule (WAC) changes:

Email the Rules Coordinator or call (360) 664-7291; toll free at 800-547-6657, option 1, extension 47291; or fax to (360) 753-5397.

Vendor Questions

For questions about agency RFQs, RFPs and Contracts:

Email the Contracts Coordinator or call (360) 664-7291; toll free at 800-547-6657, option 1, extension 47291; or fax to (360) 753-3166.

To report errors on this website:

Email the DRS Webmaster.