Response to phone calls and emails from the Employer Support Services (ESS) team may take longer than normal Aug. 28-Sept. 5. ESS will be in training for the new Employer Reporting Application (ERA) project.
Employer Support email will be monitored during this time for password reset and SFT issues. All other inquiries will be answered as soon as possible.
If you have questions, please reply to this notice or call Employer Support Services at 360-664-7200, option 2, or 800-547-6657, option 6, option 2.
About the Employer Reporting Application Project
DRS is modernizing its legacy information technology systems. The Employer Reporting Application (ERA) project will streamline reporting, and help us provide better services to both our employer partners and our customers. To learn more, visit the Employer Reporting Application Project page on the DRS website.