Based on feedback from our customers we have made changes to our monthly past due receivables dunning letters. The revised letter will be distributed for the first time on January 20, 2006.
The current dunning letters summarize debit balances by system, plan and age but do not include specific information on each past due receivable. The new enhanced dunning letter will list each individual receivable with a past due debit balance over 31 days.
Dunning letters are generated only when past due debit receivables exist. Credit balance receivables older than 31 days will now be included on dunning letters. We hope you find this additional information useful.
We believe the new dunning letters will be easier for you to read and be a useful tool for reconciling your account. If you have any questions, comments, or concerns regarding the new letters, please contact the DRS Accounts Receivable Unit at (800) 547-6657 (press option 6 then option 1) or in the Olympia area at (360) 664-7200 (option 1).