Retirees, inactive members, beneficiaries and legal-order payees: You can update your address from your online retirement account. Just select “Address” from the welcome screen. If you need to update your name, fill out and send in a printed form as well as a copy of documentation showing the change.
Active members: Update your name and/or address through your employer. That new information will soon appear in your online retirement account.
If you are an employer and are unsure who to contact, Employer Support Services (ESS) will route your question to the correct team member. Emails are answered within 24 hours. Phone calls are accepted between 8 am and 5 pm weekdays.