DRS provides information, tools, expertise and services that ensure our customers receive the retirement benefits they earn while in public service.
Elated Customers — From their first day in public service to retirement and beyond, we want all DRS customers to be elated with their experience with us. We do everything possible to help our customers prepare for and realize a secure, successful retirement, and we strive for 100% customer satisfaction in every interaction they have with DRS. We strive to be Respectful, Responsive and Right (accurate) in pursuit of 100% customer satisfaction.
Engaged Team Members — DRS strives to be an employer of choice by creating an environment in which all team members are supported and safe in working together to serve our customers. We promote a culture of diversity and inclusion in which all team members have the resources needed to grow professionally and personally, and to use their expertise to make improvements and solve problems.
Vigilant Resource Steward —DRS respects its responsibility as an organization that manages public resources as well as customer data and money. We consistently seek to improve the way we do business to make the most effective, efficient use of available resources, and to ensure the security of information and money entrusted to us.
Best Practice Leader —Washington has been a national leader in designing and maintaining pension plans that are sustainable and provide reasonable retirement benefits to our valued public employees. DRS is proud to be part of this tradition, and places high value on innovative, visionary approaches.
Reliable Partner —DRS works with a number of organizations in the administration and governance of Washington’s public pension and savings plans. Recognizing the enormous importance of a positive reputation with these partners, DRS strives to be supportive, collaborative, and transparent as we work together to manage the state’s retirement systems.