DRS Email 20-009, DRS Closure Days and Reduced Customer Service Availability

Notice No: 20-009
Date:  June 24, 2020
Applies to: All Employers
Subject: DRS Email 20-009, DRS Closure Days and Reduced Customer Service Availability

The Department of Retirement Systems will have closure days and reduced customer service availability beginning in July due to mandatory furloughs of team members.

• DRS will be closed on the following dates: July 2, 3, 10, 17 and 24, 2020. Though our services and team members will not be available on these dates, our automated systems will accept employer transmittals.
• The Employer Support Services Team will continue to be available for employer inquiries during all regular operating days and hours.
• DRS remains closed to in-person customer visits and onsite services. Additionally, we will be available for customer service questions via phone calls and emails on Mondays only through the week of July 20, 2020.
• Additional information regarding closure days and reduced customer service availability is posted on the DRS website.

Employers who have additional questions regarding this notice should contact DRS Employer Support Services at 360-664-7200, option 2, or 800-547-6657, option 6, option 2, or email us.