Computer Requirements and Security Features

To use eServices your computer will need to meet the following requirements either to interact with the application correctly or for security purposes.

Security Socket Layer (SSL)

To check the SSL in your browser go to the Help menu and click on About. Look for 128-bit or higher. Browsers are not consistent with the terms they use for encryption. Browsers that are SSL compliant use special encryption software to jumble communications submitted through the Internet so they cannot be intercepted in transit or deciphered.

Screen Resolution

If your resolution is set at something other than 800 x 600 the application may not display correctly. You may need to reset your resolution or adjust the text size in your browser.

Javascript and Cookies

The application uses JavaScript (active scripting). You must have this enabled in your browser for the application to work correctly. Cookies are files that are written to your computer. These cookies are temporary and will be deleted when you close your browser session. Active scripting and cookies are normally enabled on most browsers. If you have disabled them you will need to turn them back on.

Other Security Information

A number of factors help ensure that information you submit to DRS is kept secure. When you log on to any one of the DRS electronic services, you enter what is called a secure portal or firewall maintained by the Department of Information Services (DIS). You will see a message display in your browser window saying you are about to enter a secure environment and asking if you want to continue. You can click Yes (or OK) to proceed.

A User ID and Password Are Required

Once through the secure portal, you will be routed to the DRS web server for authentication. Here, you must enter a unique user ID and password on a Logon screen. See password for more information on passwords.

Screens Time Out After 20 Minutes

To protect information in the system, each application has a time-out feature which automatically logs you off whenever there is no activity on a screen for 20 minutes. After 15 minutes without activity, a message warns you that you will be logged off in 5 minutes. After 20 minutes, you are automatically logged off and any updates you have made that have not been saved will be lost.

We recommend saving information frequently as you work in an application and logging off all services when you are away from your desk. You play an important role in safeguarding data in the system.

Response Time

The applications make communication links across many different environments as information is sent and received. On occasion, response times may be slow or service may be disrupted due to problems with these communication links.