RSD Team Leader
“Members are relying on us to provide quality information that will carry them in to the next portion of their lives.”
“The vision is very clear here at DRS. Customer satisfaction is the number one priority.”
“It’s a great deal of diversity. One never does get bored.”
DRS interviews several customers each month to make sure we’re providing the information, tools and expertise they deserve. Customers tell us they want to be treated with respect, and that they need responsive service along with the right information designed to fit their needs. At DRS, we’re dedicated to meeting and exceeding these expectations every day.
DRS serves over 700,000 customers. These include fire fighters, teachers, government employees, and public safety and law enforcement officers. We exist to ensure our customers receive the retirement benefits they earn in public service.
We’re committed to services that reflect the diversity of the communities we serve. Through equal opportunity and affirmative action, DRS is inclusive. We treat all team members with respect. DRS is dedicated to recruitment, hiring, development, and retention strategies that help us create a diverse, inclusive and culturally competent workforce.
Great leaders create and support successful, high performing teams where people feel valued. We’ve taken the old pyramid structure where bosses played a major role at the top of an organization, and turned it on its head. With customers as the number one priority, our entire organization thrives.
DRS leaders coach, mentor, motivate and recognize team members. We promote open communication, collaboration and accountability.
DRS supports our community. We pride ourselves on the many ways we give back to others. Team members take part in awareness campaigns, fun runs and fundraising for many causes.
When it comes to giving, DRS is a leader among medium-size agencies. Our CFD and Adopt-a-Family committees assist local families and non-profit organizations in our community.
These team members direct phone calls, answer questions and greet customers who visit DRS for one-on-one retirement help with our Retirement Specialists. They are friendly, helpful professionals who provide the finest customer service for public servants who expect and deserve the best.
Customer service excellence is our mission. Retirement Specialists are our primary customer satisfaction link for the members, retirees, and participants of the retirement systems and plans we administer. These team members provide our customers with the right information and tools needed to ensure they receive the retirement benefits they earned while in public service, and do so in a responsive and respectful manner.
Active members: Update your name and/or address through your employer. That new information will soon appear in your online retirement account.