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Careers at DRS

What makes DRS a great place to work?

Shayna

RSD Team Leader

“Members are relying on us to provide quality information that will carry them in to the next portion of their lives.”

Jay

IT Services Manager

“The vision is very clear here at DRS. Customer satisfaction is the number one priority.”

Jerry

Retirement Specialist

“It’s a great deal of diversity. One never does get bored.”

Our Core Values

Happy customers

DRS interviews several customers each month to make sure we’re providing the information, tools and expertise they deserve. Customers tell us they want to be treated with respect, and that they need responsive service along with the right information designed to fit their needs. At DRS, we’re dedicated to meeting and exceeding these expectations every day.

DRS serves over 700,000 customers. These include fire fighters, teachers, government employees, and public safety and law enforcement officers. We exist to ensure our customers receive the retirement benefits they earn in public service.

Diversity at DRS

We’re committed to services that reflect the diversity of the communities we serve. Through equal opportunity and affirmative action, DRS is inclusive. We treat all team members with respect. DRS is dedicated to recruitment, hiring, development, and retention strategies that help us create a diverse, inclusive and culturally competent workforce.

Our leaders serve their team members

Great leaders create and support successful, high performing teams where people feel valued. We’ve taken the old pyramid structure where bosses played a major role at the top of an organization, and turned it on its head. With customers as the number one priority, our entire organization thrives.

DRS leaders coach, mentor, motivate and recognize team members. We promote open communication, collaboration and accountability.

We’re passionate about community

DRS supports our community. We pride ourselves on the many ways we give back to others. Team members take part in awareness campaigns, fun runs and fundraising for many causes.

When it comes to giving, DRS is a leader among medium-size agencies. Our CFD and Adopt-a-Family committees assist local families and non-profit organizations in our community.

These team members direct phone calls, answer questions and greet customers who visit DRS for one-on-one retirement help with our Retirement Specialists. They are friendly, helpful professionals who provide the finest customer service for public servants who expect and deserve the best.

Customer service excellence is our mission. Retirement Specialists are our primary customer satisfaction link for the members, retirees, and participants of the retirement systems and plans we administer. These team members provide our customers with the right information and tools needed to ensure they receive the retirement benefits they earned while in public service, and do so in a responsive and respectful manner.

Updating Your Address and/or Name

Retirees, inactive members, beneficiaries and legal-order payees: You can update your address from your online retirement account. Just select “Address” from the welcome screen. If you need to update your name, fill out and send in a printed form as well as a copy of documentation showing the change.

Active members: Update your name and/or address through your employer. That new information will soon appear in your online retirement account.

Direct Deposit

Set up and manage direct deposit of your benefit payments from your online retirement account. Just follow the “Direct Deposit” directions under “My Account” in the navigation menu.

(If you prefer to fill out and mail in a printed form, select this link.)

Beneficiary Designation

Members, you can update your beneficiary information from your online retirement account. Select “My Account” in the navigation menu and then “View/Edit” beside “Beneficiary.”

(If you prefer to fill out and mail in a printed form, select this link.)