DRS to reduce customer service availability to manage furloughs, workload

June 23, 2020

The Department of Retirement Systems will have reduced customer service availability beginning in late June due to mandatory furloughs of team members and high seasonal volumes of retirement processing.

  • Due to COVID-19, DRS remains closed to in-person customer visits and onsite services.
  • Online services are still available. As always, customers can apply for retirement online.
  • While most DRS team members are now working remotely, we continue to process retirement applications and benefit payments per the usual schedule.
  • DRS has suspended in-person retirement planning workshops scheduled around the state and replaced them with live online Nearing Retirement Seminars.  We also continue to offer a series of live webinars covering a variety of retirement-related topics.

For additional information and resources related to the pandemic, see DRS’ Response to COVID-19.

Beneficiary Designation

Members, you can update your beneficiary information from your online retirement account. Select “My Account” in the navigation menu and then “View/Edit” beside “Beneficiary.”

(If you prefer to fill out and mail in a printed form, select this link.)