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DRS to reduce customer service availability to manage furloughs, workload

June 23, 2020

The Department of Retirement Systems will have reduced customer service availability beginning in late June due to mandatory furloughs of team members and high seasonal volumes of retirement processing.

  • Due to COVID-19, DRS remains closed to in-person customer visits and onsite services.
  • Online services are still available. As always, customers can apply for retirement online.
  • While most DRS team members are now working remotely, we continue to process retirement applications and benefit payments per the usual schedule.
  • DRS has suspended in-person retirement planning workshops scheduled around the state and replaced them with live online Nearing Retirement Seminars.  We also continue to offer a series of live webinars covering a variety of retirement-related topics.

For additional information and resources related to the pandemic, see DRS’ Response to COVID-19.

Updating Your Address and/or Name

Retirees, inactive members, beneficiaries and legal-order payees: You can update your address from your online retirement account. Just select “Address” from the welcome screen. If you need to update your name, fill out and send in a printed form as well as a copy of documentation showing the change.

Active members: Update your name and/or address through your employer. That new information will soon appear in your online retirement account.

Direct Deposit

Set up and manage direct deposit of your benefit payments from your online retirement account. Just follow the “Direct Deposit” directions under “My Account” in the navigation menu.

(If you prefer to fill out and mail in a printed form, select this link.)

Beneficiary Designation

Members, you can update your beneficiary information from your online retirement account. Select “My Account” in the navigation menu and then “View/Edit” beside “Beneficiary.”

(If you prefer to fill out and mail in a printed form, select this link.)