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New record keeper coming in September for Plan 3, DCP and JRA customers

April 29, 2020

On Sept. 21 the Department of Retirement Systems will transition to a new record keeper – Voya Financial – to serve customers with investment accounts in:

  • Plan 3 (PERS, SERS and TRS)
  • The Deferred Compensation Program (DCP)
  • The Judicial Retirement Account (JRA)

DRS will be mailing information packets in late June to all Plan 3, DCP and JRA customers. The record keeper change will have minimal impact for most DRS customers. Some new services will include online withdrawal for investment accounts, a live online chat feature for account assistance and online accounts for TAP annuitants.

The DRS record keeper maintains the accounting of Plan 3, DCP and JRA investments and assists customers with transactions such as fund selections, transfers and withdrawals. Empower Retirement is the current record keeper and will continue to serve customers until services are transferred to Voya in September.

Updating Your Address and/or Name

Retirees, inactive members, beneficiaries and legal-order payees: You can update your address from your online retirement account. Just select “Address” from the welcome screen. If you need to update your name, fill out and send in a printed form as well as a copy of documentation showing the change.

Active members: Update your name and/or address through your employer. That new information will soon appear in your online retirement account.

Direct Deposit

Set up and manage direct deposit of your benefit payments from your online retirement account. Just follow the “Direct Deposit” directions under “My Account” in the navigation menu.

(If you prefer to fill out and mail in a printed form, select this link.)

Beneficiary Designation

Members, you can update your beneficiary information from your online retirement account. Select “My Account” in the navigation menu and then “View/Edit” beside “Beneficiary.”

(If you prefer to fill out and mail in a printed form, select this link.)