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DRS will have reduced customer service availability in July due to mandatory furloughs of team members and high seasonal volumes of retirement processing.

  • DRS will be closed on the following dates: July 2, 3, 10, 17 and 24.
  • Beginning June 29, DRS will be available for customer service questions via phone calls and emails on Mondays only through the week of July 20, 2020. Customers are encouraged to contact DRS only for pressing retirement issues.
  • Due to COVID-19, DRS remains closed to in-person customer visits and onsite services.
Send a message

The contact links below are for general inquiry messages. If you are a DRS customer, please use the personalized Contact Us tool in your online account or the secure email contact form, or call us using the numbers listed on this page.

  Retirement Plan Information

  Retirement Planning Seminars

  DCP Information

  Legislation (questions about pension-related legislation)

  Media Relations (for reporters)

  Public Records Requests

  Rules Center Inquiries (proposed or pending WAC changes)

  Human Resources (DRS employment opportunities)

  Other

Hours

DRS will be closed on the following dates: July 2, 3, 10, 17 and 24, 2020

DRS is closed to in-person visits and onsite services until further notice*

Phone/Email Response: Effective 6/29, Mondays only 8 am to 5 pm Pacific Time

State Holidays: Closed

Phone

360.664.7000 or 800.547.6657

TTY users dial 711

Fax

360.664.7975

Mailing address

Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380

Location

6835 Capitol Boulevard SE
Tumwater WA 98501

*If you need to personally serve DRS with legal documents, please send by email or by regular mail to the attention of the Legal Services Director at the mailing address listed above. In-person service requirements are waived until further notice. Please do not attempt personal service or service by registered mail or any other manner that would require DRS to provide a signature in order to receive service.

Beneficiary Designation

Members, you can update your beneficiary information from your online retirement account. Select “My Account” in the navigation menu and then “View/Edit” beside “Beneficiary.”

(If you prefer to fill out and mail in a printed form, select this link.)