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Or contact us for assistance with your retirement information.

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Customer Contact

Use your online account 

For fast, secure service, log into your DRS online account and use the personalized Contact Us tool. 

Other Contacts

If you are a customer contacting DRS, you'll receive the fastest service by contacting us through your DRS online account or calling 800-547-6657.

Use the following contacts for other inquiries: 

  Media Relations (drs.communications@drs.wa.gov) (for reporters)

  Legislation (drs.legislation@drs.wa.gov) (questions about pension-related legislation)

  Public Records Requests (submit a request at My Records Request Center)

  Rules Center Inquiries (drs.rules@drs.wa.gov) (proposed or pending WAC changes)

  Human Resources (drs.hrteam@drs.wa.gov) (DRS employment opportunities)

Hours

DRS is closed to in-person visits and onsite services until further notice*

Phone hours: Monday-Friday,
8 am to 5 pm Pacific Time

State Holidays: Closed

Fax

360.664.7975

Mailing

Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380

Location

The DRS building is currently closed to in-person visits.

6835 Capitol Boulevard SE
Tumwater WA 98501

*If you need to personally serve DRS with legal documents, contact DRS Legal or send mail attention “Legal Services Director” to the mailing address listed above. In-person service requirements are waived until further notice. Please do not attempt personal service or service by registered mail or any other manner that would require DRS to provide a signature in order to receive service.

Customer calls and requests for information have increased due to the COVID-19 pandemic and many customers are experiencing longer than usual wait times. We have every available resource working to answer calls in the order they are received. Our Retirement Specialists will give you the time and attention you need to get your questions answered.

When is the best time to call DRS?
DRS phone lines are available 8 am to 5 pm Monday through Friday. You are likely to experience shorter wait times when you call Tuesday through Thursday from 8-11 am and again after 1 pm on these days.

How else can I get ahold of DRS?
You can also log into your online account (drs.wa.gov/oaa) to send us a secure message through your account. Log in and select Contact Us to get started.

Find the most up-to-date information here on the DRS website as well as within your online account.

Thank you for your patience.

Beneficiary Designation

Members, you can update your beneficiary information from your online retirement account. Select “My Account” in the navigation menu and then “View/Edit” beside “Beneficiary.”

(If you prefer to fill out and mail in a printed form, select this link.)