We are working to resolve intermittent issues with online account access. If your log in is unsuccessful, please try again shortly.
Or contact us for assistance with your retirement information.

DCP, Plan 3 and JRA investment accounts

Log in options

What's the difference?

Access ALL your DRS retirement accounts using a single username and password. Most DRS customers use this method because they can access their DRS pension or investment information with one account.

Through the DRS record keeper, Voya Financial, you can log in directly to your Plan 3, JRA or DCP retirement accounts. (If you’re a customer who doesn’t have a DRS pension account, use this login.)

Did you receive a PIN letter?

This letter is from the DRS record keeper, Voya Financial. You can use the PIN to log directly into your Plan 3, DCP or JRA investment account or to make account adjustments over the phone. For questions about the PIN letter, contact Voya.

DRS recordkeeping partner: Voya Financial

Voya Financial is the record keeper for DCP, Plan 3 and JRA customer investment accounts. They can assist you with transactional needs and account information.

Call Voya: 888-327-5596

(TTY users dial 711)

Fax: 844-449-2551

Mailing address:
Voya Financial
Attn: Washington State DRS
PO Box 389
Hartford, CT 06141

NEW: Chat live with customer service when you select the chat icon from the Voya login page (you can also chat once you are logged into your investment account).


What does the record keeper do?
The DRS record keeper maintains the records for Plan 3, DCP and JRA customer investment accounts and assists customers with transactions related to these accounts.

Record keeper change information

September 2020, Voya Financial became the record keeper for DRS. These resources share information about the change from Empower Retirement to Voya. Most of these communications were mailed to affected DCP, Plan 3 or JRA customers on or around the posted date. 

Updating Your Address and/or Name

Retirees, inactive members, beneficiaries and legal-order payees: You can update your address from your online retirement account. Just select “Address” from the welcome screen. If you need to update your name, fill out and send in a printed form as well as a copy of documentation showing the change.

Active members: Update your name and/or address through your employer. That new information will soon appear in your online retirement account.

Direct Deposit

Set up and manage direct deposit of your benefit payments from your online retirement account. Just follow the “Direct Deposit” directions under “My Account” in the navigation menu.

(If you prefer to fill out and mail in a printed form, select this link.)

Beneficiary Designation

Members, you can update your beneficiary information from your online retirement account. Select “My Account” in the navigation menu and then “View/Edit” beside “Beneficiary.”

(If you prefer to fill out and mail in a printed form, select this link.)