Customer Contact

onlineaccountUse your online account

You can make most changes or requests through your DRS online account. Use the Contact Us tool to reach a Retirement Specialist.

phone800.547.6657 or 360-664-7000

We are experiencing hold times up to 30 minutes during peak calling periods.
How to reduce your call wait time

DRS specialists are available weekdays from 8:30 am to 4:00 pm. Call Tuesday through Thursday, avoiding the lunch hour, for the shortest wait time.

Call volumes and wait times have increased. We appreciate your patience as every available team member answers calls in the order they are received.

Leave a call back number when prompted to keep your spot in line and avoid waiting on hold altogether.

Avoid hold times by logging into your online account to send us a secure message.

Other Contacts

Additional DRS contacts

If you are a customer contacting DRS, you’ll receive the fastest service by contacting us through your DRS online account or calling 800-547-6657.

Use the following contacts for other inquiries: 

Employer Support

Media Relations


Employment Opportunities

Public Records Requests 


8:30 am to 4:00 pm PST
Closed on state holidays

Zoom and phone appointments can be scheduled through your online account for those 40+ who haven’t yet retired.






Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380

location Location

6835 Capitol Boulevard SE
Tumwater, WA 98501

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