Customer Contact

onlineaccountUse your online account

You can make most changes or requests through your DRS online account. Use the Contact Us tool to reach a Retirement Specialist.


We are experiencing hold times up to 60 minutes during peak calling periods.

How to reduce your call wait time

DRS specialists are available weekdays from 8:30 am to 4:30 pm. Call Tuesday through Thursday, avoiding the lunch hour, for the shortest wait time.

Call volumes and wait times have increased. We appreciate your patience as every available team member answers calls in the order they are received.

Leave a call back number when prompted to keep your spot in line and avoid waiting on hold altogether.

Avoid hold times by logging into your online account to send us a secure message.

Other Contacts

Additional DRS contacts

If you are a customer contacting DRS, you’ll receive the fastest service by contacting us through your DRS online account or calling 800-547-6657.

Use the following contacts for other inquiries: 

Employer Support (

 Media Relations ( (for reporters)

 Legislation ( (questions about pension-related legislation)

 Public Records Requests (submit a request at My Records Request Center)

 Rules Center Inquiries ( (proposed or pending WAC changes)

 Employment Opportunities (


8:30 am to 4:30 pm PST
Closed on state holidays

Zoom and phone appointments can be scheduled through your online account for those 40+ who haven’t yet retired.






Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380

location Location

6835 Capitol Boulevard SE
Tumwater, WA 98501

*If you need to personally serve DRS with legal documents, contact DRS Legal or send mail attention “Legal Services Director” to the mailing address listed above. In-person service requirements are waived until further notice. Please do not attempt personal service or service by registered mail or any other manner that would require DRS to provide a signature in order to receive service.

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