We are working to resolve intermittent issues with online account access. If your log in is unsuccessful, please try again shortly.
Or contact us for assistance with your retirement information.

Customer Contact

Use your online account 

For fast, secure service, log into your DRS online account and use the personalized Contact Us tool. 

Other Contacts

If you are a customer contacting DRS, you'll receive the fastest service by contacting us through your DRS online account or calling 800-547-6657.

Use the following contacts for other inquiries: 

  Media Relations (drs.communications@drs.wa.gov) (for reporters)

  Legislation (drs.legislation@drs.wa.gov) (questions about pension-related legislation)

  Public Records Requests (submit a request at My Records Request Center)

  Rules Center Inquiries (drs.rules@drs.wa.gov) (proposed or pending WAC changes)

  Employment opportunities (drs.hrteam@drs.wa.gov)

Hours

DRS is closed to in-person visits and onsite services until further notice*

Phone hours: Monday-Friday,
8 am to 5 pm Pacific Time

State Holidays: Closed

Fax

360.664.7975

Mailing

Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380

Location

The DRS building is currently closed to in-person visits.

6835 Capitol Boulevard SE
Tumwater WA 98501

*If you need to personally serve DRS with legal documents, contact DRS Legal or send mail attention “Legal Services Director” to the mailing address listed above. In-person service requirements are waived until further notice. Please do not attempt personal service or service by registered mail or any other manner that would require DRS to provide a signature in order to receive service.

DRS specialists are available weekdays from 8 am to 5 pm. Call Tuesday through Thursday, avoiding the lunch hour, for the shortest wait time.

Because of COVID-19, call volumes and wait times have increased. We appreciate your patience as every available team member answers calls in the order they are received.

Avoid hold times by logging into your online account to send us a secure message.

Updating Your Address and/or Name

Retirees, inactive members, beneficiaries and legal-order payees: You can update your address from your online retirement account. Just select “Address” from the welcome screen. If you need to update your name, fill out and send in a printed form as well as a copy of documentation showing the change.

Active members: Update your name and/or address through your employer. That new information will soon appear in your online retirement account.

Direct Deposit

Set up and manage direct deposit of your benefit payments from your online retirement account. Just follow the “Direct Deposit” directions under “My Account” in the navigation menu.

(If you prefer to fill out and mail in a printed form, select this link.)

Beneficiary Designation

Members, you can update your beneficiary information from your online retirement account. Select “My Account” in the navigation menu and then “View/Edit” beside “Beneficiary.”

(If you prefer to fill out and mail in a printed form, select this link.)