Customer Contact

Use your online account

For fast, secure service, log into your DRS online account and use the personalized Contact Us tool.

Call us: 800.547.6657

How to reduce your call wait time

DRS specialists are available weekdays from 8:30 am to 4:30 pm. Call Tuesday through Thursday, avoiding the lunch hour, for the shortest wait time.

Because of COVID-19, call volumes and wait times have increased. We appreciate your patience as every available team member answers calls in the order they are received.

Avoid hold times by logging into your online account to send us a secure message.

Other Contacts

Additional DRS contacts

If you are a customer contacting DRS, you’ll receive the fastest service by contacting us through your DRS online account or calling 800-547-6657.

Use the following contacts for other inquiries:

Media Relations (drs.communications@drs.wa.gov) (for reporters)

Legislation (drs.legislation@drs.wa.gov) (questions about pension-related legislation)

Public Records Requests (submit a request at My Records Request Center)

Rules Center Inquiries (drs.rules@drs.wa.gov) (proposed or pending WAC changes)

Employment opportunities (drs.hrteam@drs.wa.gov)

Hours

Monday-Friday
8:30 am to 4:30 pm PST
Closed on state holidays

Drop-in counseling sessions are unavailable. Zoom and phone counseling appointments can be scheduled through your online account for those 40+ who haven’t yet retired.

Fax

360.664.7975

TTY

711

Mailing

Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380

Location

6835 Capitol Boulevard SE
Tumwater, WA 98501

*If you need to personally serve DRS with legal documents, contact DRS Legal or send mail attention “Legal Services Director” to the mailing address listed above. In-person service requirements are waived until further notice. Please do not attempt personal service or service by registered mail or any other manner that would require DRS to provide a signature in order to receive service.