Customer Contact
Use your online account
You can make most changes or requests through your DRS online account. Use the Contact Us tool to reach a Retirement Specialist.
800.547.6657 or 360-664-7000
We are experiencing hold times up to 30 minutes during peak calling periods.
How to reduce your call wait time
DRS specialists are available weekdays from 8:30 am to 4:00 pm. Call Tuesday through Thursday, avoiding the lunch hour, for the shortest wait time.
Call volumes and wait times have increased. We appreciate your patience as every available team member answers calls in the order they are received.
Leave a call back number when prompted to keep your spot in line and avoid waiting on hold altogether.
Avoid hold times by logging into your online account to send us a secure message.
Other Contacts
Additional DRS contacts
If you are a customer contacting DRS, you’ll receive the fastest service by contacting us through your DRS online account or calling 800-547-6657.
Use the following contacts for other inquiries:
Employer Support drs.employersupport@drs.wa.gov
Media Relations drs.communications@drs.wa.gov
Legislation drs.legislation@drs.wa.gov
Rules Center Inquiries drs.rules@drs.wa.gov
Employment Opportunities drs.hrteam@drs.wa.gov
Hours
Monday-Friday
8:30 am to 4:00 pm PST
Closed on state holidays
Zoom and phone appointments can be scheduled through your online account for those 40+ who haven’t yet retired.
Fax
360.664.7975
TTY
Mailing
Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380
Location
6835 Capitol Boulevard SE
Tumwater, WA 98501
