We are working to resolve intermittent issues with online account access. If your log in is unsuccessful, please try again shortly.
Or contact us for assistance with your retirement information.
We are working to resolve intermittent issues with online account access. If your log in is unsuccessful, please try again shortly.
Or contact us for assistance with your retirement information.
For fast, secure service, log into your DRS online account and use the personalized Contact Us tool.
If you are a customer contacting DRS, you'll receive the fastest service by contacting us through your DRS online account or calling 800-547-6657.
Use the following contacts for other inquiries:
Media Relations (drs.communications@drs.wa.gov) (for reporters)
Legislation (drs.legislation@drs.wa.gov) (questions about pension-related legislation)
Public Records Requests (submit a request at My Records Request Center)
Rules Center Inquiries (drs.rules@drs.wa.gov) (proposed or pending WAC changes)
Employment opportunities (drs.hrteam@drs.wa.gov)
DRS is closed to in-person visits and onsite services until further notice*
Phone hours: Monday-Friday,
8 am to 5 pm Pacific Time
State Holidays: Closed
360.664.7975
Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380
The DRS building is currently closed to in-person visits.
6835 Capitol Boulevard SE
Tumwater WA 98501
*If you need to personally serve DRS with legal documents, contact DRS Legal or send mail attention “Legal Services Director” to the mailing address listed above. In-person service requirements are waived until further notice. Please do not attempt personal service or service by registered mail or any other manner that would require DRS to provide a signature in order to receive service.
DRS specialists are available weekdays from 8 am to 5 pm. Call Tuesday through Thursday, avoiding the lunch hour, for the shortest wait time.
Because of COVID-19, call volumes and wait times have increased. We appreciate your patience as every available team member answers calls in the order they are received.
Avoid hold times by logging into your online account to send us a secure message.
Active members: Update your name and/or address through your employer. That new information will soon appear in your online retirement account.
(If you prefer to fill out and mail in a printed form, select this link.)
Members, you can update your beneficiary information from your online retirement account. Select “My Account” in the navigation menu and then “View/Edit” beside “Beneficiary.”
(If you prefer to fill out and mail in a printed form, select this link.)
