We are experiencing hold times up to 30 minutes during peak calling periods.
How to reduce your call wait time
DRS specialists are available weekdays from 8:30 am to 4:00 pm. Call Tuesday through Thursday, avoiding the lunch hour, for the shortest wait time.
Call volumes and wait times have increased. We appreciate your patience as every available team member answers calls in the order they are received.
Leave a call back number when prompted to keep your spot in line and avoid waiting on hold altogether.
Avoid hold times by logging into your online account to send us a secure message.
Additional DRS contacts
If you are a customer contacting DRS, you’ll receive the fastest service by contacting us through your DRS online account or calling 800-547-6657.
Use the following contacts for other inquiries:
Employer Support firstname.lastname@example.org
Media Relations email@example.com
Rules Center Inquiries firstname.lastname@example.org
Employment Opportunities email@example.com
8:30 am to 4:00 pm PST
Closed on state holidays
Zoom and phone appointments can be scheduled through your online account for those 40+ who haven’t yet retired.
Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380
6835 Capitol Boulevard SE
Tumwater, WA 98501