Customer Contact

onlineaccountUse your online account

For quick access to many DRS services, log into your DRS online account. Use the Contact Us tool to reach a Retirement Specialist.

phoneCall us: 800.547.6657

How to reduce your call wait time

DRS specialists are available weekdays from 8:30 am to 4:30 pm. Call Tuesday through Thursday, avoiding the lunch hour, for the shortest wait time.

Because of COVID-19, call volumes and wait times have increased. We appreciate your patience as every available team member answers calls in the order they are received.

Leave a call back number when prompted to keep your spot in line and avoid waiting on hold altogether.

Avoid hold times by logging into your online account to send us a secure message.

Other Contacts

Additional DRS contacts

If you are a customer contacting DRS, you’ll receive the fastest service by contacting us through your DRS online account or calling 800-547-6657.

Use the following contacts for other inquiries: 

Employer Support (drs.employersupport@drs.wa.gov)

 Media Relations (drs.communications@drs.wa.gov) (for reporters)

 Legislation (drs.legislation@drs.wa.gov) (questions about pension-related legislation)

 Public Records Requests (submit a request at My Records Request Center)

 Rules Center Inquiries (drs.rules@drs.wa.gov) (proposed or pending WAC changes)

 Employment Opportunities (drs.hrteam@drs.wa.gov)

Hours

Monday-Friday
8:30 am to 4:30 pm PST
Closed on state holidays

Zoom and phone appointments can be scheduled through your online account for those 40+ who haven’t yet retired.

Fax

360.664.7975

TTY

711

Mailing

Department of Retirement Systems
PO Box 48380
Olympia, WA 98504-8380

location Location

6835 Capitol Boulevard SE
Tumwater, WA 98501

*If you need to personally serve DRS with legal documents, contact DRS Legal or send mail attention “Legal Services Director” to the mailing address listed above. In-person service requirements are waived until further notice. Please do not attempt personal service or service by registered mail or any other manner that would require DRS to provide a signature in order to receive service.

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