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Customers report receiving unrequested verification codes

Posted on October 31, 2024

A few DRS customers have reported receiving unrequested text, voice or email messages with a verification code from Voya Financial, our record keeper for DCP and plan 3 investment accounts. Voya is researching the issue. We don’t have any indication that any accounts were accessed or compromised.

If you get a text or email from Voya with a verification code that you did not request, please report it directly to Voya Financial at (888) 327-5596. TTY users can dial 711.

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