As of Sept. 4, 2020, DRS investment account information for DCP, Plan 3 and JRA customers is moving from Empower Retirement to Voya Financial.
During this time, your investment account is view-only and you cannot make changes. Your investments continue to be managed and remain active in the market during the transition. Investment account services will resume at 10 am Pacific Time on Sept. 21, 2020 with Voya Financial.
Your historical account will show a $0 (zero dollar) balance. See how to find the amount transferred to Voya.
See below for more information about the record keeper change.
Voya Financial will be the new record keeper for DCP, Plan 3 and JRA customer investment accounts. For questions about the upcoming record keeper change, see the information below or contact DRS.
Now through Sept. 21 at 10 am, Voya financial can assist you with mailings related to your new account, such as the PIN letter you will receive.
After 10 am Sept. 21, your investment account will return to normal availability and Voya can assist you with transactional needs and account information.
DRS Record keeper: 888-327-5596
(TTY dial 711)
Visit the Plan 3/DCP login page.
What does the record keeper do?
The DRS record keeper maintains the records for Plan 3, DCP and JRA customer investment accounts and assists customers with transactions related to these accounts.
Voya will begin full investment account services at 10 am Pacific Time on Sept. 21, 2020.
These resources share information about the record keeper change from Empower Retirement to Voya Financial. Most of these communications were mailed to affected DCP, Plan 3 or JRA customers on or around the posted date.
Your Empower Retirement investment account will remain accessible to you as view-only until March 31, 2021. The balance on this account will remain at zero. Through this historical account, you can access previous statements, tax forms and transaction history. We recommend you print or save any files you need from this account because this history will not be available through Voya Financial. If you need to contact Empower Retirement for information about any quarterly statements or 1099-R tax statements they issued to you, you can contact them at 800-551-4218.
Downloading your historical account activity:
You can download your account activity to Quicken or Microsoft Money.