DRS record keeper

Voya Financial is the new DRS record keeper for DCP, Plan 3 and JRA accounts.

Access your account.

Voya financial recently sent out an email notice to Plan 3, JRA and DCP customers to announce the release of the latest quarterly statements available in customer accounts. If you use a state agency email for your investment account, you might see an external warning message. We recommend you use a personal email address for your retirement accounts. Update your address online.

DRS recordkeeping partner: Voya Financial

Voya Financial is the record keeper for DCP, Plan 3 and JRA customer investment accounts. They can assist you with transactional needs and account information.

Contact Voya Financial

Phone: 888-327-5596   
(TTY users dial 711)

Fax: 844-449-2551

Mailing address: 
Voya Financial
Attn: Washington State DRS
PO Box 389
Hartford, CT 06141

NEW: Chat live with customer service when you select the chat icon from the Voya login page (you can also chat once you are logged into your investment account).

Visit the Plan 3/DCP login page.


What does the record keeper do?
The DRS record keeper maintains the records for Plan 3, DCP and JRA customer investment accounts and assists customers with transactions related to these accounts.

Record keeper change information

These resources share information about the record keeper change from Empower Retirement to Voya Financial. Most of these communications were mailed to affected DCP, Plan 3 or JRA customers on or around the posted date. 

For information about market volatility, see Uncertain times and your retirement.

Your historical account information: Available until March 31, 2021

Your Empower Retirement investment account will remain accessible to you as view-only until March 31, 2021. The balance on this account will remain at zero. Through this historical account, you can access previous statements, tax forms and transaction history. We recommend you print or save any files you need from this account, because this history is not available through Voya Financial. To contact Empower Retirement for information about any statements or payments they issued to you, call 800-551-4218.

Access your historical investment account the same way you log in now. Either through your DRS online account or directly through the record keeper using your old log in information. 

Downloading your historical account activity:
You can download your account activity to Quicken or Microsoft Money.

  1. Log into your online account and select your historical Empower Retirement investment account.
  2. Select the Account History tile.
  3. Select the Transaction History option.
  4. Choose either Quicken OFX or Microsoft Money QIF.
  5. Select a statement period and the Download Now button. Save the file to your computer.
  6. Open Quicken or Microsoft Money and follow the instructions to import the file.
Beneficiary Designation

Members, you can update your beneficiary information from your online retirement account. Select “My Account” in the navigation menu and then “View/Edit” beside “Beneficiary.”

(If you prefer to fill out and mail in a printed form, select this link.)